Will my balance be safe if I activate Self-Exclusion?

Yes, your account balance remains fully secure when self-exclusion is active. Once the exclusion period ends — or in the case of permanent closure — any remaining balance can be withdrawn. Contact support for more details.

Do deposit limit decreases and increases take effect at the same time?

No. Decreasing a limit takes effect immediately, but a request to increase a limit only takes effect after 24 hours. This delay is intentional — to protect you from decisions made in the heat of the moment.

Someone I know is struggling with a gaming problem — can I report it to l144?

Yes, you can. You may contact l144 Support in confidence. We will handle the matter with sensitivity and ensure the user in question receives the appropriate assistance.

Can I open a new account during a Cooling-Off Period?

No. Opening a new account under the same identity during a Cooling-Off Period or Self-Exclusion is against l144's policy. The system automatically detects and blocks this.

Is there any charge for using responsible gaming tools?

No, not at all. All responsible gaming tools on l144 are completely free. Deposit Limit, Loss Limit, Session Time, Cooling-Off, and Self-Exclusion — every feature is available at no cost.

What does l144 do if someone under 18 creates an account?

l144 verifies age at registration and may request a national ID or other KYC documents when needed. If a minor is identified, the account is immediately closed and any deposits are refunded.

l144 | Responsible Gaming — Safe Play Tools and Support

Responsible Gaming What does this mean?

Online gaming is a form of entertainment — and it stays enjoyable when you play mindfully and within your means. On the l144 platform, Responsible Gaming It means staying in control of your play, not chasing losses, and never putting gaming above the other important things in your life.

Many gamers in Bangladesh start out careful, but gradually lose track of their budget over time without realizing it. l144 believes this can be prevented — all it takes is the right knowledge, the right tools, and honest self-reflection.

The core principles of responsible gaming are:

Gaming is a Entertainment, not a source of income — keep that mindset.
Only play with money you can afford to lose without it affecting your daily life.
Never chase your losses by betting more to try to win back what you've lost — it's the biggest risk of all.
Stop if gaming starts taking priority over family, friends, or work.
Avoid gaming when under the influence of alcohol or when feeling stressed.
Use l144's control tools — they're built for you.

Keep in mind: If gaming is causing anxiety rather than enjoyment, it's no longer entertainment — it's a warning sign. l144 is here to support you at that moment.

Responsible gaming on l144 goes beyond rules and policies. We actively monitor user gaming behaviour and reach out proactively whenever unusual patterns are detected. This is our ethical responsibility.

The Difference Between Responsible Gaming and Problem Gambling

Every gamer may occasionally spend more time or money than planned — that's normal. But when it becomes a pattern, becomes hard to stop on your own, and starts causing harm to your finances or relationships, it crosses into addiction. l144's responsible gaming guidelines will help you understand the difference and draw the line.

Warning Warning Signs

If you notice any of the following signs, l144 advises you to take stock:

Being unable to stop even after exceeding your budget, and continuing with a "just a little more" mindset.

Repeatedly placing larger bets in an attempt to recover lost money.

Lying to family or friends about gaming or hiding the extent of it.

Feeling restless, irritable, or anxious when unable to play.

Neglecting work, studies, or family responsibilities due to gaming.

Taking out loans, dipping into savings, or cutting essential expenses to fund gaming.

If you notice any of the above signs in yourself, contact l144 Support right away. Seeking help is a sign of strength, not weakness.

L144's Control Tools

Manage your gaming directly from the l144 dashboard using five powerful tools:

1

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, increasing it requires a 24-hour cooling period.

2

Loss Limit

Decide in advance the maximum amount you are willing to lose in a given period. Once the limit is reached, l144 will automatically pause your gaming session.

3

Session Time Limit

Set a maximum time limit for each gaming session. Once the time is up, l144 will remind you to take a break.

4

Cooling-Off Period

Take a temporary break lasting anywhere from 1 day to 6 weeks. During this period, your account remains active but gaming and deposits will be completely disabled.

5

Permanent Self-Exclusion

If you feel you need a longer break, you can suspend your account for anywhere from 6 months to permanently. Once this decision takes effect, it cannot be reversed before the specified period ends. Your safety is our priority.

How Set Limits Do

Setting limits on your l144 account is simple — just a few steps and you're done:

1

Log in to your account

Log in to your l144 account and click the profile menu in the top right corner.

2

Go to the Responsible Gaming Section

Go to "Responsible Gaming" under your profile settings.

3

Choose Limit Type

Choose the type of limit you need — Deposit Limit, Loss Limit, or Session Time.

4

Set Amount & Duration

Set your limit amount and how long it will remain active based on your budget.

5

Confirm & Save

Once you confirm a limit, it takes effect immediately. To increase a limit, a 24-hour cooling-off period applies.

Lowering your limit takes effect immediately, but increasing it always requires a 24-hour waiting period. This is for your own protection.

Yourself Assessment Go ahead

Ask yourself the following questions. Answering honestly will help you understand where your gaming habits stand:

1. In the past month, have you spent more than your set budget?

Never Sometimes Often Always

2. After a loss, did you continue playing to try to win your money back?

No Once or twice Several Times Often

3. Has gaming caused any problems with your family or work?

No Rarely Somewhat quite a bit

4. Do you feel restless or irritable when you are unable to play?

Never Sometimes Often Always

5. Have you taken on debt or dipped into savings to cover gaming expenses?

No Once A few times Repeatedly

If you answer "Often" or "Always" to more than 3 questions, please reach out to l144 Support. Professional assistance is completely free and confidential.

L144's Commitment

Responsible gaming is not just a policy for us — it is a core value. We commit to:

l144's Commitment

We will never grant platform access to minors and will maintain strict age verification at all times.

We will activate self-exclusion at any time upon user request — no questions asked.

We will proactively reach out to any user showing signs of problem gaming.

Responsible gaming tools will always be free and accessible — no hidden terms.

All information from users seeking support will be kept strictly confidential and will not be shared with any third party.

Regularly updating our responsible gaming guidelines and following best practices.

L144 Responsible Gaming — Know yourself, play within your limits

Responsible Gaming Key Pillars

Budget Limit Setting

Session Time Control

Self-Exclusion

Gaming History Review

Age Verification

Professional Support

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